Return and Refund Policy

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Return and Refund Policy – The Context LLC

Effective Date: 7/1/2025

At The Context LLC, we’re committed to delivering high-quality products and providing a positive customer experience. If something isn’t quite right, we’re here to make it right.

📦 Returns

We accept returns within 14 days of the original delivery date. To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase

Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

To start a return, please contact us at [your email address] with your order number and reason for the return. We’ll provide return instructions and a shipping label (if applicable).

💸 Refunds

Once we receive and inspect your return, we’ll notify you about the approval status. If approved:

• A full or partial refund will be issued to your original payment method within 5–10 business days
• Shipping costs are non-refundable unless the return is due to our error or a defective item

If your return is rejected, we’ll explain why and offer alternative options if available.

🚫 Non-Returnable Items

The following items are non-refundable:

• Gift cards
• Downloadable digital products
• Sale or clearance items
• Custom or made-to-order creations (unless damaged or incorrect)

🚚 Exchanges

Need a different size, color, or item? Reach out—we’re happy to help! The fastest way to ensure you get what you want is to initiate a return and place a new order once your return is approved.